Services & Repairs

In most cases we can fix this for you, but there will be a minimum service charge for the time of our technicians of $150. This may be waived if you choose to purchase/upgrade to a new system.

What should you consider before booking in a service call?

  • What is the Brand / Model of your system? Our team work on all systems, some of the most common brands on the market are Dahua, Hikvision, Uniview, LTS, Hanwa, Axis, Bosch and TVT. Our experienced team can service these systems and many others with spare parts readily available. If you have one of these systems there is a good chance we can fix your issue. Note that we are not able to service Swann CCTV products unless we have supplied the styem.
  • The age of your system? If your system is +10 years we would strongly recommend that you consider updating. Whilst we can work with CCTV systems, it is not always possible to find replacement parts that are backwards compatible (i.e. new cameras may not work with an older NVR/DVR). Unfortunately, we cannot provide a warranty on our work for products of this age and most products have a finite lifespan. Would you repair a computer that is +10 years in age? It is worth remembering that technology has come a long way, our standard range of 6MP IP camera’s show that quality no longer carries the big price tag!
  • Do you have the password? This will speed up the process but not critical. We can recover and reset the passwords for most NVR’s/DVR’s, particularly if you have purchased your system from an Australian based supplier.

What are the most common issues we see with service calls CCTV systems?

  • Camera Fault: i.e. Complete failure, or condensation. In most cases we can replace camera’s that have failed, however for very older NVR’s/DVR’s it can be difficult to find a camera that is backwards compatible.
  • Lost Password: We can recover and reset the passwords for most NVR’s/DVR’s,
  • Hard Disk Failure: Common for systems that have been exposed to a lot of dust and heat, generally a fairly quick and inexpensive repair.
  • Connection issues with mobile devices

Should you repair or upgrade your system?

The cost of repairs on an old CCTV system can be substantial so why not consider an update to a new system? In most cases our team can utilise existing wiring but update the hardware to keep cost down. CCTV technology has come a long way in recent years and in most cases you will see a significant gain in image quality and analytics with both analogue and IP based systems. All of our new systems come with a 3-year warranty.

If you have an old analogue system and are considering an updrade to IP based technology this article can help you with your decision.

When is a quote a service call?

Jim’s Security are committed to providing free onsite no obligation quotes to customers. However, there are some circumstances where a visit by a Jim’s Franchisee is not considered a free quote but is a service call and there will be a cost incurred by the customer. If the conditions below are met then the quote may be considered a service call:

  • The enquiry relates to an issue with an existing Installation (not installed by Jim’s and under warranty)
  • The cost of the service call is explained to the customer on the phone or onsite by the franchisee before they commence work
  • The Issue is resolved by the franchisee

What is the cost of a service call?

Services call by Jim’s technicians start from $150 and cover first hour labour / fault finding (not including any parts required).

Why do we charge for a service call?

Charging a service call is a standard practice in the trade services industry, many companies will charge a fee even if they don’t fix the issue.  Our franchisees are all business owners and their time is valuable, if they take the time to travel to a job and resolve your issue, we believe it is fair that they are compensated for this.

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